Exchange Policy
Due to the nature of our business, we understand that your customers won't always get the right fit first time. If one of your clients isn't happy with the size of the trainers they've received, we're able to offer an exchange for a different size, provided the item is unused and in the condition it was sent out in.
Please note that a £10 restocking fee applies to all size exchanges. You'll also need to cover the cost of shipping the item back to us, as well as the cost of shipping the correct size back out to your client. Once we receive the returned item, we'll process the exchange and get the new size dispatched as quickly as possible.
For any further questions regarding our exchange policy, please feel free to contact us.
7-Day Exchange Window
Exchange sizes within 7 days of delivery
Same Day Turn Around
We post your exchange the same day we receive it.
Straight Forward Process
Stress free exchanges to ensure your client stays happy.
What items are eligible for exchange?
All trainers are eligible for a size exchange, provided they're unused and in their original condition. Exchanges are for sizing only — we're unable to swap for a different style or colour way.
How do I start an exchange?
Get in touch with our team via email or WhatsApp with the order number and the size you need instead. We'll confirm availability and send over the return details.
How long does the exchange process take?
Once we receive your returned item, we aim to dispatch the new size the same day. In most cases, your client will have the correct size within 1–2 working days of us receiving the return.
How much does it cost to exchange something?
A £10 restocking fee applies to all size exchanges. You'll also need to cover the cost of shipping the item back to us, as well as the shipping for the correct size to be sent back out.
Need Help?
For any questions regarding exchanges, please contact us via email or WhatsApp via the button below.